It's important we treat you fairly
That's why we follow federal civil rights laws in our health programs and activities. We don't discriminate, exclude people, or treat them differently on the basis of race, color, national origin, sex, age or disability. For people with disabilities, we offer free aids and services. For people whose primary language isn't English, we offer free language assistance services through interpreters and other written languages.
Interested in these services?
Call the Member Services number on your ID card for help (TTY/TDD: 711).
If you think we failed to offer these services or discriminated based on race, color, national origin, age, disability, or sex, you can file a complaint, also known as a grievance. You can file a complaint with our Compliance Coordinator in writing to
Appeals Unit, P.O. Box 551, Minneapolis, MN. 55440-0551
Or you can file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights at
200 Independence Avenue, SW; Room 509F, HHH Building; Washington, D.C. 20201
or by calling 1-800-368-1019 (TDD: 1- 800-537-7697)
or online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html